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What is the Complaints Board for Hotel, Restaurant and Tourism?

The Complaints Board for Hotel, Restaurant and Tourism is a private complaints board established by the Association of the Hotel, Restaurant and Tourism Industry in Denmark (HORESTA) and the Danish Consumer Council. The Complaints Board for Hotel, Restaurant and Tourism is approved by the Consumer Complaints Board.

The Complaints Board consists of two representatives from the industry, one from the Danish Consumer Council and one from the Danish Tourist Board, and has an independent judge as its chairman.

The day-to-day work of the Complaints Board is performed by a Secretariat consisting of legal case officers and other employees who answer written, telephone and personal inquiries.

Contact
The Secretariat address:
Ankenævnet fot Hotel, Restaurant & Turisme
Vodroffsvej 32
DK-1900 Frederiksberg C

Phone: +45 35 36 51 21 on weekdays from 10 am to 2 pm.