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What cases are considered by the Complaints Board for Hotel, Restaurant and Tourism?

The Complaints Board deals with complaints from consumers about services provided by Danish hotels, restaurants, youth hostels and amusement parks as well as other companies providing similar services.

The service and/or the presented complaint can only represent a value at DKK 150.000,-. Complaints of services which exceed the value are for further action through the ordinary judge.

All complaints can be considered, irrespective of whether the company against which a complaint has been filed is a member of an organisation within the industry, including HORESTA.

The Complaints Board does not consider complaints that fall within the activities of the Traveller's Complaints Board or relate to the rental of holiday cottages or camping sites.