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Fees

Complaints fee

When a complaint is filed with the Complaints Board, the consumer must pay a fee of DKK 170,-. If the Complaints Board upholds the consumer's contention, the company against which the complaint has been filed returns the fee to the consumer.

The account number is: 

Registration no.              : 4366

Account no.                   : 3362 218 74

Danske Bank

Flakhaven 1

DK-5100  Odense C

Denmark

Swift- BIC: DABADKKK

IBAN: DK0530003362218748

General fees

Businessmen who continuously contribute to the running of the Complaint Board through their membership of the branch association HORESTA do not have to pay for the treatment of a case.

When a case is to be treated companies which do not continuously contribute to the running of the Complaint Board must pay costs at DKK 3.000,- and if the case is settled the costs are DKK 1.000,-.