When a complaint is filed with the Complaints Board, the consumer must pay a fee of DKK 170,-. If the Complaints Board upholds the consumer’s contention, the company against which the complaint has been filed returns the fee to the consumer.
If you wish to pay by credit card, please go to this page on shop.horesta.dk.
If you wish to pay by bank transfer, please find information below.
The account number is:
Registration no. : 4366
Account no. : 3362 218 748
Name of Bank : Danske Bank
Adress : Flakhaven 1, DK-5100 Odense C, Denmark
Swift- BIC : DABADKKK
IBAN : DK0530003362218748
Businessmen who continuously contribute to the running of the Complaint Board through their membership of the branch association HORESTA do not have to pay for the treatment of a case.
When a case is to be treated companies which do not continuously contribute to the running of the Complaint Board must pay costs at DKK 3.000,- and if the case is settled the costs are DKK 1.000,-.