When a complaint is filed with the Complaints Board, the consumer must pay a fee of DKK 170,-. If the Complaints Board upholds the consumer’s contention, the company against which the complaint has been filed returns the fee to the consumer.
The account number is:
Registration no. : 4366
Account no. : 3362 218 74
DK-5100 Odense C
Swift- BIC: DABADKKK
Businessmen who continuously contribute to the running of the Complaint Board through their membership of the branch association HORESTA do not have to pay for the treatment of a case.
When a case is to be treated companies which do not continuously contribute to the running of the Complaint Board must pay costs at DKK 3.000,- and if the case is settled the costs are DKK 1.000,-.